Refund / exchange requests must be made within 7 days upon collection of goods.
The original goods must be returned upon the refund / exchange of goods.
Fingerprint does not accept refund with the following reasons:
The content of the artwork is incorrect, and is supplied by client
The colour of the printed product does not align with the colour shown on screen
The colour of the printed product does not align with the colour of your other products, and colour sample was not provided in advance
Poor adhesiveness of sticker, where sample was not requested in advance
Poor printing quality, where the material is provided by client
Goods are damaged during delivery, where the delivery service is provided by a third-party courier
Unsmooth diecut edges
A trimming deviation within 1mm
Special colors are to be printed, but instructions were not clearly made
Fingerprint reserves the final right in case of dispute.