• Refund / exchange requests must be made within 7 days upon collection of goods.
• The original goods must be returned upon the refund / exchange of goods.

Fingerprint does not accept refund with the following reasons:

• The content of the artwork is incorrect, and is supplied by client
• The colour of the printed product does not align with the colour shown on screen
• The colour of the printed product does not align with the colour of your other products, and colour sample was not provided in advance
• Poor adhesiveness of sticker, where sample was not requested in advance
• Poor printing quality, where the material is provided by client
• Goods are damaged during delivery, where the delivery service is provided by a third-party courier
• Unsmooth diecut edges
• A trimming deviation within 1mm
• Special colors are to be printed, but instructions were not clearly made

Fingerprint reserves the final right in case of dispute.